BiTS Managed IT Solutions

24/7 Emergency IT Support • Serving Businesses Across Ontario
+1-866-312-6561
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+1-866-312-6561 24/7 Emergency Support
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SUPPORT YOU CAN COUNT ON

MANAGED IT PACKAGES SIMPLE. FLEXIBLE. RELIABLE.

Choose the right level of IT support for your business. Our managed IT packages provide flexible support, proactive monitoring, cybersecurity and technology management designed around your organization's needs.

☎ CALL US TODAY REQUEST A CUSTOM QUOTE →
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SUPPORTING BUSINESSES Across Ontario
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SECURE & RELIABLE Proactive IT Support
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TECHNOLOGY THAT WORKS For Your Business
BiTS Support Commitment

Service Level Agreement

Clear response targets and dependable support designed to keep your business moving when technology issues arise.

Response Priorities

When You Need Us, We Respond.

Support requests are prioritized based on business impact so critical issues receive attention first.

Critical
1 Hour
Internet outage, firewall failure or major business interruption.
High
2 Hours
Network, VoIP, switch or security system issue affecting operations.
Medium
4 Hours
Printer, workstation, application or individual user issue.
Low
Next Business Day
General requests, documentation, user changes and routine updates.
Our Commitment We respond quickly, communicate clearly and keep you informed about what happens next.

Support You Can Count On

Practical IT support designed around the needs of your business.

24/7 Emergency Support We're here when you need us.
Remote & On-Site Support Flexible support options.
Proactive Monitoring We help prevent problems.
Detailed Reporting Know what's happening.
Experienced IT Team Real people. Practical expertise.
Response targets are based on the selected support package and applicable service terms.
Managed IT Support

Choose the Support That Fits

Flexible support options designed for businesses with different technology needs, environments and levels of coverage.

01
Essential

Essential Support

Core IT support for businesses that need reliable day-to-day assistance and monitoring.
What's Included
  • Remote IT support
  • Basic network support
  • System monitoring
  • Windows update support
  • Antivirus monitoring
  • Monthly reporting
  • Support for growing teams
REQUEST A QUOTE →
MOST POPULAR
02
Professional

Professional Support

Proactive IT management and expanded support for organizations with more demanding environments.
What's Included
  • Everything in Essential
  • On-site support options
  • Fortinet administration
  • NVR & camera support
  • RingCentral administration
  • Quarterly maintenance
  • Expanded endpoint support
TALK TO BiTS →
03
Premium

Premium Support

Comprehensive coverage for businesses that depend heavily on their technology and need priority support.
What's Included
  • Everything in Professional
  • Priority IT support
  • After-hours emergency support
  • Extended on-site support
  • Configuration assistance
  • Annual technology review
  • Support for larger environments
CONTACT US →

Not Sure Which Plan You Need?

Tell us about your environment, team and technology requirements. We can build a support plan around the way your business actually operates.

BUILD A CUSTOM PLAN →
Getting Started With BiTS

From First Conversation to Ongoing Support

A straightforward onboarding process designed to understand your environment, identify your needs and put the right level of IT support in place.

01

Discover

We learn about your business, users, technology environment and the IT challenges you are currently facing.

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02

Assess

We review your infrastructure, support requirements and priorities to identify the appropriate level of coverage.

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03

Onboard

We document your environment, establish support procedures and prepare your systems for ongoing management.

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04

Support

Your team receives ongoing IT assistance, monitoring and support based on the coverage selected for your business.

Ready to Talk About Your IT Support?

Tell us what you need and we'll discuss the support options available for your organization.

SCHEDULE A CONSULTATION →
Support Questions

A Few Things You
May Want to Know

Every business has different technology requirements. Here are answers to some common questions about our managed IT support options.

Have a Different Question? Tell us about your environment and we'll be happy to discuss the support options available for your business. ASK BiTS A QUESTION   →
The appropriate package depends on your number of users and devices, infrastructure, support requirements and how dependent your operations are on technology. We can review your environment with you before you select a support option.
Yes. If the standard packages do not match your environment, we can discuss a customized support arrangement based on your systems, users and operational requirements.
Support may include remote assistance as well as on-site service depending on the selected package and the nature of the issue. Available on-site coverage can be discussed when your support plan is prepared.
Critical issues are prioritized according to the applicable service level and support package. Business-impacting problems such as major network, firewall or connectivity outages receive higher priority than routine support requests.
After-hours emergency coverage is available with applicable support arrangements. The exact coverage and response expectations are established as part of your service agreement.
Yes. Your technology requirements may change as you add employees, locations, devices or services. Your support coverage can be reviewed as your environment evolves.
BiTS Managed IT Solutions  •  Support designed around your business.
LET'S TALK ABOUT YOUR IT

Your IT Should Help You Move Forward.

Whether you need day-to-day IT support, proactive management or a support plan built around your environment, talk to BiTS about the technology challenges your business is facing.

SCHEDULE A FREE CONSULTATION → CALL +1 866-312-6561 →
Serving businesses across Ontario

Support Built Around Your Business

Start with a conversation about your environment, priorities and support needs.

Responsive IT Support Help when your team needs technical support.
Proactive Management Monitoring and maintenance for your IT environment.
Flexible Coverage Support options designed around different business needs.
Call Us Now
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